Internship Catalogue

Telecaller
GVR Business Transforms

Title

Telecaller

Description

Key Responsibilities

  • Outbound Calling: Make outbound calls to potential customers to introduce the company’s products or services and secure sales or appointments.
  • Inbound Calls: Handle inbound inquiries, resolving customer questions or directing them to the appropriate department.
  • Lead Generation: Identify sales opportunities and generate leads through cold calling.
  • Customer Engagement: Build rapport with customers, understand their needs, and offer suitable solutions or services.
  • Sales Target Achievement: Meet or exceed daily/weekly/monthly call and sales targets.
  • Follow-up Calls: Conduct follow-up calls with customers to close sales or offer after-sales support.
  • Record Keeping: Maintain accurate and detailed records of customer conversations, including call logs and feedback.
  • Problem Resolution: Address and resolve customer complaints or objections effectively, ensuring customer satisfaction.
  • Market Research: Gather feedback from customers and report trends, concerns, or competitive insights to the team.

Experience:

  • Previous experience in telemarketing, sales, or customer service is a plus, but not mandatory. Freshers are welcome to apply.


No. of Openings : 5

Nature of Post : Part Time

Date of posting : 20th Nov 2024

Date of commencement : 19th Nov 2024

Additional Perks

Bonus upto 8000

Qualification

Degree

CTC Range (Per Anum)

6000.00 /- INR

About the company

GVR Business Transforms

Internship Learning Outcomes

Training Outcomes for Interns: Job-Specific Skill Development Outcome: Acquire core skills relevant to the intern's department (e.g., HR, Marketing, Sales, Finance, IT, etc.). Success Metric: Demonstrated ability to complete tasks independently or with minimal supervision in their area of specialization. Understanding of Company Processes and Tools Outcome: Gain an understanding of key company processes, workflows, and the tools/software used in daily operations. Success Metric: Intern's proficiency in using company tools (e.g., CRM, project management software, or HRIS) and following standard operating procedures. Effective Communication and Collaboration Outcome: Develop professional communication skills and collaborate effectively within teams. Success Metric: Quality of written and verbal communication, demonstrated ability to work collaboratively with colleagues, and positive feedback from peers and supervisors. Problem-Solving and Critical Thinking Outcome: Enhance problem-solving skills by addressing real-world challenges or tasks assigned during the internship. Success Metric: The ability to propose solutions to problems, take initiative in tasks, and successfully complete assigned projects. Time Management and Productivity Outcome: Manage tasks efficiently and meet deadlines. Success Metric: Ability to complete projects on time, prioritize tasks effectively, and maintain productivity standards as outlined by the team. Exposure to Cross-Departmental Functions Outcome: Gain exposure to different functions within the organization by participating in cross-departmental projects or shadowing team members. Success Metric: Number of cross-functional activities or projects the intern is involved in, and feedback from departments. Professionalism and Work Ethic Outcome: Demonstrate professionalism in the workplace, adhering to company policies and showing a strong work ethic. Success Metric: Punctuality, adherence to company culture and policies, and feedback from supervisors on attitude and behavior. Project Completion and Impact Outcome: Complete assigned projects that contribute to the department’s goals or overall company objectives. Success Metric: Quality and completion of projects/tasks assigned, as well as the measurable impact of their contributions (e.g., improving a process, increasing efficiency). Learning and Adaptability Outcome: Demonstrate a willingness to learn and adapt to new challenges and feedback. Success Metric: Measured improvement in skills and performance after training or feedback sessions, and ability to adapt to evolving tasks. Networking and Relationship Building Outcome: Build relationships with peers, mentors, and colleagues to develop a professional network within the organization. Success Metric: Participation in networking events, collaboration with mentors, and positive feedback from team members on relationship-building efforts. Feedback and Reflection Outcome: Engage in self-reflection and actively seek feedback to improve performance and learning. Success Metric: Ability to receive and implement feedback, and growth in areas identified for improvement by the intern and their supervisors. Potential for Full-Time Employment Outcome: Demonstrate the potential to transition into a full-time role based on performance and fit within the company. Success Metric: Supervisor recommendation for full-time employment, meeting internship goals, and exhibiting company values.
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