Title
customer relation executive intern
Description
About the Role:
Starbase Innovations is seeking a Customer Relations Executive to join the HarithaMithram project, an initiative aimed at sustainable technology solutions for environmental management and green initiatives. In this role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a smooth customer experience. We are looking for a personable, proactive individual with strong communication skills who is passionate about environmental sustainability and customer service.
Responsibilities:
- Serve as the primary point of contact for HarithaMithram customers, handling inquiries, addressing concerns, and providing information about the project and its sustainable offerings.
- Build strong relationships with customers to foster loyalty and satisfaction.
- Manage customer accounts, record interactions, and update information in CRM systems to ensure accurate and efficient service.
- Collaborate with internal teams, including product and operations, to relay customer feedback and resolve any issues promptly.
- Assist in planning and executing customer engagement activities, including workshops, webinars, and green initiatives.
- Provide support in preparing project documentation, reports, and customer satisfaction surveys.
- Educate customers on sustainable practices promoted by HarithaMithram and encourage their active participation in these initiatives.
No. of Openings : 3
Nature of Post : Full Time
Date of posting : 2nd Nov 2024
Date of commencement : 2nd Dec 2024
Additional Perks
Career Development: Opportunities for growth within customer relations or project management. Mentorship: Receive guidance from experienced professionals in customer relations and sustainability. Flexible Work Arrangements: Hybrid work options with flexible scheduling.
Qualification
CTC Range (Per Anum)
3000.00 /- INR
About the company
Starbase Innovations
Internship Learning Outcomes
Customer Relations & Communication Develop professional communication skills and learn best practices for maintaining strong customer relationships in a sustainability-focused project. CRM & Account Management Gain proficiency in using CRM tools to manage customer accounts, interactions, and feedback, ensuring efficient service. Environmental Awareness & Advocacy Learn about sustainable technologies and environmental practices promoted by HarithaMithram, becoming an advocate for sustainability. Customer Feedback & Product Improvement Understand how to collect and interpret customer feedback to relay valuable insights to the product team, aiding in continuous improvement.- MERN STACK DEVELOPMENT
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