Description : The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional customer experiences, this role is for you. This program uniquely prepares learners for their new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You'll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.

Description : The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional customer experiences, this role is for you. This program uniquely prepares learners for their new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You'll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.

Description : The Certified Ethical Emerging Technologist (CEET) industry validated certification helps professionals differentiate themselves from other job candidates by demonstrating their ability to ethically navigate data driven emerging technologies such as AI, Machine Learning and Data Science. Organizations and governments are seeking out ethics professionals to minimize risk and guide their decision-making about the design of inclusive, responsible, and trusted technology. An algorithm not designed and assessed in alignment with ethical standards can create further inequity across race, gender and marginalized populations. The reputational and financial impact of an ethics violation can devastate a company. Knowledgeable ethics leaders are needed who can navigate through the more than 160 frameworks and guidelines to select and implement the best strategy to promote fairness and minimize risk for their organization. This specialization is designed for learners who want to create and lead initiatives that prioritize ethical integrity within emerging data-driven technology fields such as artificial intelligence and data science and will be prepared to bridge the gap between theory and practice. Your journey to CEET Certification 1) Complete the Coursera Certified Ethical Emerging Technologist Professional Certificate 2) Review the CEET CET-110 Exam Blueprint 3) Purchase your CEET Exam Voucher 4) Register for your CEET Exam

Description : The Certified Ethical Emerging Technologist (CEET) industry validated certification helps professionals differentiate themselves from other job candidates by demonstrating their ability to ethically navigate data driven emerging technologies such as AI, Machine Learning and Data Science. Organizations and governments are seeking out ethics professionals to minimize risk and guide their decision-making about the design of inclusive, responsible, and trusted technology. An algorithm not designed and assessed in alignment with ethical standards can create further inequity across race, gender and marginalized populations. The reputational and financial impact of an ethics violation can devastate a company. Knowledgeable ethics leaders are needed who can navigate through the more than 160 frameworks and guidelines to select and implement the best strategy to promote fairness and minimize risk for their organization. This specialization is designed for learners who want to create and lead initiatives that prioritize ethical integrity within emerging data-driven technology fields such as artificial intelligence and data science and will be prepared to bridge the gap between theory and practice. Your journey to CEET Certification 1) Complete the Coursera Certified Ethical Emerging Technologist Professional Certificate 2) Review the CEET CET-110 Exam Blueprint 3) Purchase your CEET Exam Voucher 4) Register for your CEET Exam

Description : Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.

Description : Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.

Description : The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service If you are someone that enjoys meeting people, solving problems, and are ready for new experiences, then this program is right for you. Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You’ll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.

Description : The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service If you are someone that enjoys meeting people, solving problems, and are ready for new experiences, then this program is right for you. Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You’ll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.

Description : Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam. Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. 1 Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support. When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals. 1 Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

Description : Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam. Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. 1 Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support. When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals. 1 Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

Description : Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 295,000 open jobs in IT support with a median entry-level salary of $65,000 in the U.S.¹ Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion² This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate. Check out all Google Career Certificates here. ¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Based on program graduate survey, United States 2022

Description : Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 295,000 open jobs in IT support with a median entry-level salary of $65,000 in the U.S.¹ Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion² This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate. Check out all Google Career Certificates here. ¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Based on program graduate survey, United States 2022

21.50 Hours

Description : This learning path empowers developers to master a wide range of tools and frameworks for modern web and app development. Learn to explore and select PHP frameworks, leverage ChatGPT to enhance web development, and build dynamic websites using Laravel, React.js, and Inertia. Dive into essential training for Flask, Quarkus, and Firebase, and discover advanced techniques like composable SwiftUI architecture with Redux. Additionally, gain expertise in building Fiori apps with ABAP RESTful programming and creating data-driven applications using R and Shiny. Perfect for developers aiming to expand their skills across diverse technologies.

Description : This learning path empowers developers to master a wide range of tools and frameworks for modern web and app development. Learn to explore and select PHP frameworks, leverage ChatGPT to enhance web development, and build dynamic websites using Laravel, React.js, and Inertia. Dive into essential training for Flask, Quarkus, and Firebase, and discover advanced techniques like composable SwiftUI architecture with Redux. Additionally, gain expertise in building Fiori apps with ABAP RESTful programming and creating data-driven applications using R and Shiny. Perfect for developers aiming to expand their skills across diverse technologies.

7.50 Hours

Description : This learning path equips professionals with essential skills and strategies to excel in customer service. Learn how to measure the value of customer service, develop effective strategies, and track service metrics to enhance business performance. Gain insights into creating positive conversations with challenging customers, managing customer expectations, and maintaining quality standards across all interactions. Explore innovative techniques, customer-centric transformation driven by market research, and best practices for phone-based service. Additionally, discover ways to motivate your team and deliver exceptional service while fostering a customer-first culture.

Description : This learning path equips professionals with essential skills and strategies to excel in customer service. Learn how to measure the value of customer service, develop effective strategies, and track service metrics to enhance business performance. Gain insights into creating positive conversations with challenging customers, managing customer expectations, and maintaining quality standards across all interactions. Explore innovative techniques, customer-centric transformation driven by market research, and best practices for phone-based service. Additionally, discover ways to motivate your team and deliver exceptional service while fostering a customer-first culture.