| Micro College of Engineering and Computer Technology Private ITI
Receptionist
Course Overview
Description | Objective | Learning Outcomes | Skills
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MICRO COLLEGE OF ENGINEERING AND COMPUTER TECHNOLOGY has been established since 1989.
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Course Overview
The receptionist receives visitors at the reception and ensures that they are attended to as per their
requirements while assisting them in fulfilling the administrative and security processes of entry and
exit. The receptionist also receive calls on the board line and forwards them to respective departments
after enquiring from the caller.
The receptionist also ensures the proper upkeep of the reception area, co-ordinates the incoming and
outgoing mail, and organises local transport as per the administration department's instruction.
The individual must be well-groomed, attentive, multi-task and handle pressure, have good
communication skills and attention to detail, respect confidentiality, have a positive attitude and
dependability.
Start Date : 31/03/2025
( SSLC )
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A Receptionist is an administrative professional responsible for managing the front desk and serving as the first point of contact for clients, visitors and employees.
First impressions: Receptionists should make a good first impression on clients by being the face of the office.Communication: Receptionists should have excellent written and verbal communication skills.Customer service: Receptionists should understand customer needs and coordinate with others to address them.Database and records management: Receptionists may maintain the office's filing system, record information, and collect and distribute mail.Dealing with difficult customers: Receptionists should be able to handle challenging situations.Telephone skills: Receptionists should have good telephone skills.Productivity: Receptionists should increase office productivity by filtering visitors and phone calls.
Syllabus :
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Partners
Micro College of Engineering and Computer Technology Private ITI
MICRO COLLEGE OF ENGINEERING AND COMPUTER TECHNOLOGY has been established since 1989 at Pandalam (Anjus bldg, opp NSS college) Pathanamthitta dist. in Kerala, under the proprietorship of Mr.Vijayakumar T D, an entrepreneur and industrialist with a vast 30 years exposure to the field.