| ASAP KERALA
Customer Service Agent
Course Overview
Description | Objective | Learning Outcomes | Skills
Partners
Additional Skill Acquisition Programme (ASAP) Kerala is an undertaking of the Higher.
Certificate
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Course Overview
- The program is designed to help graduates develop the skills and knowledge necessary to become professional customer service agents. The program covers a wide range of topics, including check-in and documentation procedures, customs and immigration, communication, and problem-solving.
Start Date : 01/03/2024
( Any graduate )
₹ 59,000.00
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The Customer Service Agent Additional Skill Acquisition Programme is a program designed to help graduates develop the skills and knowledge necessary to become professional customer service agents. The program covers a wide range of topics, including check-in and documentation procedures, customs and immigration, communication, and problem-solving. Students who complete the program will be assisted with connecting with potential employers.
To equip students with the knowledge and skills necessary to provide excellent customer service to passengers, including those with special needs.To develop students' communication, interpersonal, and problem-solving skills in order to effectively handle customer inquiries and resolve issues.To prepare students for a career in the customer service industry by providing them with industry-relevant knowledge and practical experience.
Syllabus :
Best-in-class content by leading faculty and industry leaders in the form of videos, cases and projects
Partners
ASAP KERALA
Additional Skill Acquisition Programme (ASAP) Kerala is an undertaking of the Higher Education Department, Government of Kerala, that focuses on skilling students and the general community to enhance their employability. Instituted in 2012, ASAP Kerala transitioned to a company under the Companies Act, 2013, in 2021.
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